GXS Managed Services is a comprehensive B2B outsourcing service that enables you to automate transactions with your trading community while shielding your company from rapidly changing standards, eliminating manual and duplicative efforts, and enabling a higher level of process integration and business intelligence. Benefits include:

• Global reach and capabilities
• Lower total cost of ownership
• Enhanced supply chain efficiency and accelerated time-to-market
• Ability to focus on your core business objectives

Overview
As a part of the GXS Trading Grid platform, Managed Services offers the technical infrastructure to conduct a global B2B program, including hosted integration services, data translation, transaction visibility, systems administration and robust reporting capabilities. In addition, GXS Managed Services provide you the B2B expertise to deliver world-class B2B program management, trading community management and customer support.

Features
Managed Services features include:

• Mapping and Translation—Business process modeling, protocol mediation, document map creation, network-based translation and change management.
• Trading Community Management—Focused program manager, B2B program planning, trading partner on-boarding, trading community education and communication, and performance scorecards.
• 24x7 Technical Support—Tier 1-3 technical support desk, troubleshooting and problem resolution, self-service web portal and transaction reprocessing.
• Data Center Operations—Application hosting, systems administration, backup and recovery, systems health monitoring, and physical and network security.
• Visibility and Reporting—Account status review, error alerting and reporting, usage reporting, document and acknowledgement tracking, and root cause analysis.